Appointments

The surgery opening hours are shown on the 'Opening Hours' screen. Occasionally there is a staff meeting or training session that necessitates closing the surgery for a longer period. A notice will tell you when this is going to occur. We are not usually open at weekends. 

Making Appointments

This Practice has systems in place for same day and routine appointments from 08:30 - 18:30. Both are accessible by telephone, online via Patient Access or in person.

In order to allow more people to be seen, we triage all requests for ‘on the day’ appointments – please phone before 9.30 a.m.

You will be asked to supply your details, including a phone number, and a doctor (normally your own) will phone you back to assess your needs. If your own doctor is unavailable, a Partner GP will contact you. If you consider you need a more urgent appointment please let us know. We will do our best to give you an earlier time but please be aware this may be any time during the day.

We aim to have appointments available to book for up to six weeks' in advance.  Unfortunately we cannot always ensure that you will be able to book appointments more than six weeks away. 

Evening appointments

For those patients who find it difficult to attend during the day we offer booked doctor appointments on a Monday evening between 18:30 - 20:00, as well as occasional Friday evenings.  Please note you will see whichever doctor is on duty that evening i.e. not necessarily your own GP.  

Saturday appointments

For those patients who find it difficult to attend during the week we offer booked doctor appointments on alternate Saturday mornings.  Please note you will see whichever doctor is on duty on the day i.e. not necessarily your own GP.  

Should you be asked to make another appointment e.g. a few weeks ahead, please make sure you do this before you leave the surgery.

Advance Bookings

You can make an appointment with the doctors usually up to two months in advance for follow up or routine appointments

For something more urgent we will endeavour to give you an appointment on the day. 

However, there are times, such as when we are extremely busy, or on the occasions when you only require advice, where we will suggest that you are listed on the 'Triage' screen with a contact telephone number.   This means that the doctor will phone you back, usually within the hour, and discuss the problem with you and where necessary, making an appointment for you.

You may be requested to phone for an 'on the day appointment' early in the morning on that day (from 8.30 am onwards)

If for any reason you are unable to keep an appointment time PLEASE do let us know so that someone else can use the appointment slot.

In line with other GP Surgeries, it is Practice policy to review all our Did Not Attend (DNA) appointments on a daily basis.  If a patient fails to attend 3 or more appointments per year without notifying us in advance or cancelling the appointment, they may be off-listed and asked to leave to Practice. 

Consulting Times

Please note, Monday and Friday evening and Saturday morning Clinics are for pre-booked appointments ONLY.

Home Visits

Visits should be requested, where possible, before 10.00 a.m. They are made only at the doctor's discretion.

Please ensure you leave a contact number and address when phoning, as the doctor is likely to phone you before making the visit.

The receptionist will ask you a number of questions about your condition so that the doctor is able to have a clear picture of what the problem may be.