Did Not Attend Policy
Approximately 150 appointments per month (equivalent to 3 days of GP or Nurse appointments!) are wasted due to being marked as ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effect of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A potential risk to the health of the patient
In order to reduce wasted appointments and ensure that as many patients as possible receive appointments when required; the Giffard Drive Surgery Policy on missed appointments is as follows:
Patients who fail to attend three appointments within a 12 month period are at risk of being removed from the Practice List. Regular checks are made on our appointment bookings and attendances, and when it is noted that the same patient has missed three or more appointments, a formal letter will be sent reminding the patient of this policy and advising them of the fact that should they miss a further appointment within the next 12 months, they may be off-listed and will have to register at another surgery.