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During the Coronavirus Pandemic we have suspended all routine advanced booking to protect patients and staff

Please submit an eConsult and we will respond within 1 and a half working days. Our working hours have not changed.  Please note that you should only send in photos if asked to do so by the clinician who contacts you regarding your eConsult.

This frees up the phonelines for people with no internet access.

 

Phone 01252 541282 if you cannot access the internet or your having difficulty with submitting an eConsult.  One of our admin team will help

 

 

Appointments

calendarThe surgery opening hours are shown on the 'Opening Hours' screen. Occasionally there is a staff meeting or training session that necessitates closing the surgery for a longer period. A notice will tell you when this is going to occur. We are not usually open at weekends. 

Making Appointments

This Practice has systems in place for same day and routine appointments from 08:30 - 18:30. Both are accessible by telephone, online via Patient Access or in person.

In order to allow more people to be seen, we triage all requests for ‘on the day’ appointments – please phone before 9.30 a.m.

You will be asked to supply your details, including a phone number, and a doctor (normally your own) will phone you back to assess your needs. If your own doctor is unavailable, a Partner GP will contact you. If you consider you need a more urgent appointment please let us know. We will do our best to give you an earlier time but please be aware this may be any time during the day.

We aim to have appointments available to book for up to six weeks' in advance.  Unfortunately we cannot always ensure that you will be able to book appointments more than six weeks away. 

Evening appointments

For those patients who find it difficult to attend during the day we offer booked doctor appointments on a Monday evening between 18:30 - 20:00, as well as occasional Friday evenings.  Please note you will see whichever doctor is on duty that evening i.e. not necessarily your own GP.  

Saturday appointments

For those patients who find it difficult to attend during the week we offer booked doctor appointments on alternate Saturday mornings.  Please note you will see whichever doctor is on duty on the day i.e. not necessarily your own GP.  

Should you be asked to make another appointment e.g. a few weeks ahead, please make sure you do this before you leave the surgery.

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