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Practice Charter

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our Responsibilities to You:

  • stethoscope2You will be greeted courteously
  • You will have a right to confidentiality
  • You have the right to see your medical records subject to the limitation of the law
  • You will be seen the same day if your problem is urgent
  • You will be seen by your own doctor whenever possible
  • You will be referred to a consultant when your GP thinks it necessary
  • You will be given the result of any test or investigation, if available, on request (after 10.00 am), or at your next appointment
  • Your repeat prescription will be ready within 2 working days of your request (excluding weekends and bank holidays) 
  • Your suggestions and comments will be considered sympathetically and any complaint dealt with quickly

Your Responsibilities to Us:

  • Please treat all Surgery Staff with respect
  • Do not ask for information about anyone other than yourself
  • Tell us of any change in name, address or phone number
  • Only request an urgent appointment if appropriate and home visits only if you are really too ill to attend Surgery
  • Cancel your appointment if you are unable to attend
  • Be punctual but prepared to wait if your appointment is delayed by an emergency
  • Use the tear-off slip to request repeat prescriptions.
  • Do let us know whenever you feel we haven’t met our responsibilities to you
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