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All our staff are committed to caring for you, our Patient.  We have a good team of GPs, Nurses, Health Care Assistants and Receptionists.  All our staff are here to help you.   If you have any questions, please just ask.

Practice Management

Ms Christina Firmin (f)

Practice Business Manager - Ms Christina Firmin manages the Practice to ensure the best and most efficient environment possible for patients and staff alike, whilst making sure that the business runs well and in accordance with business and Healthcare guidelines.

Ms Claire Strong (f)

Assistant Practice Manager

Administration

Mrs Vicki Stephens (f)

Vicki is our Insurance and Private work administrator. All Non-NHS work is administered by her. 

This work is carried out by the GPs after they have seen their patients and dealt with the paperwork associated with their appointments.  This means that all private work, such as medical reports for insurance companies and letters to authorities can take a minimum of 10 days to process.  Please also remember that the majority of non-NHS work attracts a charge, so please ask what the fee is when handing in non-NHS work. 

Mrs Eve Murphy (f)

Docman and Workflow Lead - all letters and reports relating to patients' medical records are initially saved onto the patient's record and then actioned by Eve and workflowed to the patient's GP for further action and information. 

Mrs Caroline Fealey (f)

Gynae Clinic Medical Secretary & Clerk.

Our Gynae medical secretary Caroline works 3 days a week, producing the letters, reports and referrals for the Tier 2 Gynae Clinic.  She is responsible for arranging all the appointments for this Clinic.

Reception

Alka (f), Jane (f), Lorraine (f) (f)
Natalie (f), Nita (f), Pramisha (f) (f)
Tracie (f), Sarah (f), Shannon (f) (f)
Sam (Lead Receptionist) (f)

Our Reception Team provide the important first contact for our patients with any general enquiries. They can assist with appointments, standard test results and information on services.

When you call for an appointment, the Reception Team will ask you for a brief description of your symptoms in order to be able to offer you the most appropriate appointment with one of the clinical team. 

Secretaries

Mrs Mandy Peake (f)

Our medical secretary Mandy works Monday to Wednesday from 9am - 2pm.  She produces the letters, reports and referrals for all the doctors, so if you have a query, please call during these hours.

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