Welcome to Giffard Drive Surgery Website
We pride ourselves on giving a caring service to our patients whatever their age, culture or creed.
The Partnership consists of four experienced doctors who offer child health surveillance, maternity services, contraception and family planning and minor surgery. They are supported by five further doctors, including a GP registrar; three practice nurses; two Health Care Assistants and a phlebotomist; a practice manager; an office manager; a team of dedicated receptionists and an attached staff of health visitors, district nurses; midwives and a Carers' Support Worker, as well as two physiotherapists. The Surgery also has access to a dietitian, psychologist, counsellor and community psychiatric nurses.
Under the new contract you will be registered with the Practice but the Partners will continue to run a personal list which means you will normally see the same doctor. This, we believe, gives better continuity of care.
You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.
We are always looking to improve our services so please let us know what you think using the feedback form on our contact page. We hope that with your help and co-operation we will be able to make this website an effective place for all your online needs.
The Practice also benefits from an active Patient Group which is involved in fund-raising in order to assist in the purchase of equipment for the surgery as well as meeting regularly with the Partners and other staff in order to represent the patients in discussions over evolving systems and procedures affecting the NHS in general and Giffard Drive Surgery in particular, including through representation on the Area Patients Group which covers North East Hampshire and Farnham. Please go to our Patient Group Page for more information
You may find the following document useful:
A Patient Guide to GP Services
CQC Report for Giffard Drive Surgery
We were inspected by the Care Quality Commission (CQC) late in 2014 and our report was published on 22 January 2014. The full results can be viewed in the document below.
Thanks to the hard work of all our staff and patients we have been awarded with an overall rating of Good, with three areas highlighted as Outstanding.
Overall rating for this service Good
Are services safe? Good
Are services effective? Outstanding
Are services caring? Good
Are services responsive to people’s needs? Outstanding
Are services well-led? Outstanding
Here is an extract from the Overall Summary of the Letter from the Chief Inspector of General Practice:
This was a comprehensive inspection of the Giffard Drive Surgery and was carried out on 1 October 2014. Overall, we found the practice was providing a good service, with many outstanding attributes; we rated this practice as good overall. We found good practice in the way the practice responded to the needs of older patients and patients with long term conditions, providing them with effective care and treatment. The practice had responded to the needs of working age patients and patients who had barriers to accessing GP services.
Our key findings were as follows:
- Patients found the practice highly accessible with an effective appointments system.
- Patients were complimentary about the care and support they received from staff.
- Staff told us they were committed to providing a service that put patients first.
We saw several areas of outstanding practice including:
- How the practice innovatively responded to the cultural, healthcare and language needs of patients who were not English. For example, employing members of staff who were Nepalese to provide an interpretation and translation service for Nepalese patients attending appointments.
- How the practice had worked with partner agencies to develop a video explaining how to use NHS services such as GP, Pharmacy, Dentist, Optician, and Hospital in alternative languages.
- GPs had undertaken further specialist training to enable the practice to meet the needs of their patients within primary care.
- The practice was commissioned by the local clinical commissioning group for two female GPs (one partner and one associate GP) to run a regional gynaecology service. The patients at the practice benefitted from seeing GPs with such enhanced skills.
- The practice had developed an innovative way of working with young adults to provide them with advice about confidentiality, sexual health, drug and alcohol and contraception.
- The practice maintained an electronic register of patients on end of life care that could be accessed by all GPs and nurses. The practice had a GP who had undertaken specialised training in end of life care and was the local area lead.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
CQC Report for Giffard Drive Surgery
(Site updated 24/11/2016)